PlotTech Support Comms Aug:18

🌟 Support Note

We are aware of reports in some cases of sync issues where photos taken via the PlotBREL app have been captured but not completing the cycle to the web portal. This is not a widespread issue and we believe related to a state between offline and online capabilities due to intermittent site signal. Whilst we will continue to investigate to improve the behaviour, the below steps can be taken to refresh the state if items in review are not being seen by the portal.

First, check your connection:

1. Ensure you have a good signal or wifi connection

2. Use the Manual refresh button in the app to perform a sync

3. Close & reopen the app completely.

If a photo appears "stuck" in review, you can refresh it by:

1. Unchecking the “send for review” toggle on the photo page

2. Save to update the status

3. Return to the same photo page and re-check the “send

   for review”

4. Save the page again to update this back to “In Review”

Our app and webportal are designed to sync in real time, but connection issues can sometimes cause delays, this can force the refresh.

As always, get in touch with us via chat on the webportal or via [email protected] for any help with these or any other troubleshooting you may face.

🌟 Hot Tip

In your settings - discover our Save to Photos option, this will allow you to make sure that you can always return to photos at a later date in your devices photo album.